Refund policy

Last updated: 10 November 2026

All Workbook Foundry products are digital downloads (PDF workbooks, planners and templates). Because a digital file cannot be returned once it has been downloaded, all sales are final and we do not offer refunds for change of mind.

We will always put things right if something goes wrong:

• File not received: if your download link does not arrive within 24 hours of purchase, check your spam folder and then email us. We will send your files again.
• Faulty file: if a file is damaged, will not open, or is missing pages or features described in the listing, email us within 14 days of purchase. We will send a corrected file, and if we cannot fix the problem we will give you a full refund.
• Duplicate purchase: if you accidentally bought the same product twice, email us within 14 days and we will refund the duplicate order.

To request help, email workbookfoundry.official@gmail.com with your order number and a short description of the problem. We reply within 2 business days. Approved refunds go back to your original payment method; your bank may take 5-10 business days to show it.

Customers in the EU and UK: by completing your purchase you agree that the digital content is delivered immediately and you acknowledge that you therefore lose your 14-day right of withdrawal once the download has started. This does not affect your rights if a product is faulty or not as described.

If you bought from us on another marketplace (Etsy, Gumroad or Whop), that marketplace's purchase protection terms also apply to your order.